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</o:shapelayout></xml><![endif]--> </head> <body lang=EN-AU link=blue vlink=purple style='tab-interval:36.0pt'> <div class=Section1> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='mso-cellspacing:0cm;mso-yfti-tbllook:1184;mso-padding-alt:0cm 0cm 0cm 0cm'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=432 valign=top style='width:324.0pt;padding:0cm 0cm 0cm 0cm'> <h1><span style='mso-fareast-font-family:"Times New Roman"'>IVR SCRIPT SAMPLE<o:p></o:p></span></h1> <p class=MsoNormal><strong><span style='mso-fareast-font-family:"Times New Roman"'>1. Intro</span></strong><span style='mso-fareast-font-family:"Times New Roman"'><br> <br> </span>Hello and welcome to Smith IT, your IT company specialising in Home, Small Business and Retail Environments.<br> <br> Please press 1 to Speak with Sales or Press 2 to speak to Support.<br> <br> <br> <strong><span style='mso-fareast-font-family:"Times New Roman"'>2. Busy<br> </span></strong><br> Thanks for calling, unfortunately we are unable to answer your call within the required time but we would love it if you could leave your name and number after the tone for us to call you back, alternatively you can send an email to <a href="mailto:sales@smithit.com">sales@smithit.com</a> or check us out on the web at <a href="http://www.smithit.com.au">www.smithit.com.au</a> .<br> <br> <br> <strong><span style='mso-fareast-font-family:"Times New Roman"'>3. After Hours<br> </span></strong><br> Our Support Team are unable to answer your call within the required time, if you would like to leave a message with your details of your problem along with your contact name and number please do so after the tone, alternatively you can send an email to <a href="mailto:support@smithit.com.au">support@smithit.com.au</a> and it will be logged into the help desk  you can also check out the self help section on the <a href="http://www.smithit.com.au">www.smithit.com.au</a> website, or if your issue is effecting trading call&nbsp; 1800 987 678.<span style='font-size:10.0pt'><br style='mso-special-character:line-break'> <![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'> <![endif]></span><span style='mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td width=432 style='width:324.0pt;padding:0cm 0cm 0cm 0cm'> <p class=MsoNormal><span style='mso-fareast-font-family:"Times New Roman"'>&nbsp;<o:p></o:p></span></p> </td> </tr> </table> <p>&nbsp;</p> <p>&nbsp; </p> </div> </body> </html>